Women’s Care Florida, LLC, together with its subsidiaries and affiliates (collectively, “WCF”), strongly believes in maintaining the privacy of nonpublic personal information we gather from individuals who visit our website.
Personal Information vs. Protected Health Information
When you use a website owned by WCF, we may ask you to provide us with certain personally identifiable information, including, but not limited to, your name, photo, address, date of birth, zip code, phone number and e-mail address (“Personal Information”), and we may collect information about your use of our sites or your other online activities. We may also obtain Personal Information when you engage in e-mail, text or other communications with us. WCF does not sell its customer lists and will not sell your name to a catalogue company. It is WCF’s general policy to require all third parties that are to receive any Personal Information to sign strict confidentiality agreements.
WCF collects and uses Personal Information to deliver superior service to you. As you may know, our Mission is to improve the lives of women every single day. To that end, if you are a past, existing or future patient of our practices or surgery center, we will periodically provide general health and wellness information regarding women’s care on our website. Information contained on WCF’s website is available to the general public and not intended for the purpose of providing medical advice. Please consult your provider regarding your specific diagnosis, treatment, and health questions. If you are experiencing an urgent medical condition, call 9-1-1.
Anonymous Information and Tracking Technologies
When you use our website, we may automatically collect certain information, such as where you browse within WCF’s website, traffic and location data, and information about the computer and Internet connection. This information helps us administer the website and provide a better user experience, and we may connect this information to Personal Information that you provide to us or we collect from other sources.
The website may contain transparent GIF files (also known as “web beacons,” “action tags,” or “pixel tags”) or use other technologies to help manage online advertising. These GIF files are used to recognize when a user views a web page or opens an e-mail. The information enables WCF to learn which e-mails and advertisements bring users to our website.
To help manage our advertising and sites, we may use third-party products such as AdSense, AdWords, Google Analytics, a range of Double-Click-branded services, and IBM Marketing Cloud. When you visit a page that uses one of these products, various cookies may be sent to your browser. These may be sent from multiple different domains. These cookies enable WCF to use other services in conjunction with third-party vendors (such as measurement, ad delivery, or reporting services) and these third-party services may send their own cookies to your browser and collect information about your use of our website, including your IP address. More information on, for example, Google services can be found at www.google.com/policies/privacy/partners/.
Sometimes, when you click on a link or an advertisement on our website, your browser may be momentarily redirected to the website of a third party, which, acting at the request of WCF, notes or “counts” your response to the site before re-directing your browser to the link you selected. This redirection process may not be apparent to you. We use this process for counting overall responses.
How Does WCF Protect Your Personal Information?
WCF maintains physical, electronic and procedural safeguards that comply with federal standards to protect customer and patient information. Our website has security measures in place to protect the loss, misuse, and alteration of the information under our control. Our servers are backed up regularly and protected by security systems. While we use industry-standard technologies and measures to protect any data you provide to us, nothing can completely guarantee the security of transmission of data or information over the Internet. For this reason, we cannot guarantee against the loss, misuse, or alteration of data or Personal Information that you provide to us, and we are not responsible and disclaim any liability for any damages or injuries which arise from such loss, misuse, or alteration. You provide the Personal Information to us at your own risk.
Child Privacy/Notice to Parents
We recognize that protecting children’s identities and privacy online is important. WCF’s website is not intended for children under 13 years of age. No one under age 13 may provide any Personal Information to our website. WCF will not knowingly collect Personal Information from any person we actually know to be under 13 years old. If you are under the age of 13, do not use this website or provide any information through the website. We also encourage parents to talk to their children about safe use and responsible ways of using the Internet.
We honor all requests to be removed from our marketing lists. If you do not want to receive e-mail, telephone messages or direct mail from WCF, contact us at PatientServices@WomensCareFL.com and we will remove your name from our in-house list. You will further have an opportunity to opt out or manage certain advertising preferences through links provided in WCF’s e-mails that you may receive.
Questions, Complaints and Contacts
Women’s Care Florida Privacy
Attn: Director of Risk Management and Compliance
5002 W. Lemon Street
Tampa, FL 33609
© 2020 Women’s Care Florida, LLC
Women’s Care Florida complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Women’s Care Florida does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
- Free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters.
- Some written information in other formats (ability to enhance documents into large print, audio via binding arbitration video and/or staff’s ability to read documents to the patient, some electronic documents through WCF website and/or patient portal)
- Free language services to people whose primary language is not English, such as:
- Qualified interpreters.
- Some documents in Spanish (anyone needing language services for other documents or in other languages, please ask for assistance)
If you need these services, contact the Office Manager/Administrator at the location of your scheduled appointment.
If you believe that Women’s Care Florida has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person or by mail, fax, or email at:
Women’s Care Florida
Attn: Patient Services Coordinator
5002 West Lemon Street
Tampa, FL 33609-1104
If you need help filing a grievance, the Patient Services Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html