The patient experience is quickly becoming one of the most critical aspects of healthcare. Part of providing a better experience is ensuring every person is safe, treated with respect, and equipped with personalized patient-centered care. Match 8 to 14 marks National Patient Safety Goals Week. In observance of this important event, we explain how patients and gynecologist responsibilities can both play a critical role in improving the patient experience. This ensures patient safety is at the forefront of healthcare.
Health care team and gynecologist responsibilities:
- Providers see dozens of patients a week. Each person has different issues and concerns. Regardless of their busy schedules, essential gynecologist responsibilities include the ability to listen. Your provider should listen to your individual needs and offer both clinical and emotional support. This level of care helps build trust between you and your health care provider. Furthermore, research shows that patients typically experience better outcomes if they trust their healthcare provider.
- Excellent communication is key to patient safety. Health care providers should not be quick to dismiss your concerns or disagree. Instead, they should thoroughly explain their diagnosis and provide clear answers. They should also ask questions about your medical records, such as any current health conditions, prescription drugs, family history, or other relevant information. This is to help them avoid errors and make sure your information is up-to-date.
- Your provider’s supporting staff also play a role in improving the patient experience and safety. The entire care team should act professionally, treat you with respect, and be helpful. Poor customer service can lead to poor customer satisfaction, which could affect the outcome of your visit. It’s vital that you feel like your provider is competent and values your business.
- Unfortunately, your health care provider does not always know everything that’s going on with your body. Just as your provider must be an excellent communicator, it’s also vital for you to openly communicate with them about your current concerns, past health conditions, family history, medications, dietary supplements, or any other updates. Of course, it’s difficult to remember all of this information at each visit. Before stepping foot in your doctor’s office, create a list of your medical concerns/inquiries to make sure you’re getting the most out of every appointment.
- An informed patient is at more of an advantage than an uninformed patient. With an unlimited amount of healthcare information available online, it’s becoming easier to self-educate. If your gynecologist or obstetrician diagnoses you with a health condition, it’s probably a good idea to go home and do some research. The next time you meet with your doctor, you’ll know what questions to ask or what concerns to bring up.
- You have to be your advocate. Do your research and find out what your rights are as a patient. Often, people don’t realize that patients have rights, such as the right to know your past and present medical status, informed consent for all treatment and procedures, and doctor-patient confidentiality. If you’re knowledgeable about these topics, then you’re improving your chances of having safe, competent care.
At Women’s Care Florida, we are dedicated to improving the health of women every single day. To live out our promise, our highly-skilled care team always strives to make sure patients are safe and thoroughly cared for when they choose one of our practices. To learn more about how we are working to keep our patients safe, talk to a provider.